Contact Us

Please email us if you have any questions about our virtual horror book clubs, shipping, book subscriptions and more. 


Email: info@deathbytbrbooks.com

 

Frequently Asked Questions

Do you offer exchanges or returns?
Sales of all kind including special orders and preorders are nonrefundable. All sales are final.

What is a Death by TBR Books Monthly Book Package?
The Death by TBR Books Monthly Book Package includes two books per month (combination of new, used, and advanced readers copies), a candle, and another bookish surprise (sticker, pin, button, bookmark, etc). 

What is a Death by TBR Books Genre Book Bundle?
The Death by TBR Books Genre Book Bundle includes three books per month (combination of new, used, and advanced readers copies). 

When will I receive my Monthly Book Package/Genre Book Bundle?
Your package will be shipped at the beginning of the following month unless you email us otherwise. It will be shipped with insurance and takes 2-8 business days to arrive. 

If I buy a 3 month, 6 month, or year book club package/genre book bundle can I choose when it arrives?
Yes! If you want it delivered around a specific date or skip a month we will try to accommodate but know it generally takes about 14 days from the time you place the order to the time of delivery. If we don't hear from you we'll send out your book club package at the beginning of the following month.

You can also have us bill you monthly just email us for details.


Can I use an e-gift card to pay for the book package?
Yes!

I received a book I already have, what do I do?
Since the retail price of our monthly book package is such a great deal and much higher than the price you pay we do not offer refunds. We do check our own records to make sure you haven't ordered the book through us though.

Can I give a monthly book package as a gift?
Of course! After all they are portable magic. You just purchase it and then email us the name and address of the recipient. If you want it delivered to them around a specific date we will try to accommodate but know it generally takes about 14 days from the time you place the order to the time of delivery.

What if my package is lost or arrives damaged?
After packages leave Death by TBR Books with USPS, the responsibility lies with USPS. If your tracking reports that your package has been delivered but it was lost or stolen or for some other reason, you don't actually have the package, please file a claim with USPS. If you receive a damaged item please file a claim with USPS. All orders include insurance.

Why shouldn’t I shop for my books on Amazon and pay lower prices?
The money you spend at Death by TBR Books supports an online woman/disability owned bookshop and keeps us being able to serve the community, support other local businesses, offer a monthly book club, and other virtual events.

I have more questions how can I contact you?
The best way to contact us is to send an email at info@deathbytbrbooks.com.